FAQ - Shipping, Returns & Support

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When will my order ship?

All orders typically go through 1–3 business days of processing before shipping, regardless of the shipping method you select:

• Standard Shipping (Domestic via USPS):

  • Processing Time: 1–3 business days

  • Delivery Time (after shipping): 2–5 business days

  • Estimated Total Time from Order to Delivery: 3–8 business days

• Standard Courier (International):

  • Processing Time: 1–3 business days

  • After processing, packages are shipped from our facility in Utah to a California-based hub, which takes up to 5 business days.

  • Tracking will usually start updating within 6–8 business days—this includes our processing time plus transit to the hub, where it’s scanned into the international system.

  • International Transit Time (after hub processing): Typically 5–12 business days, depending on your country and customs clearance.

  • Estimated Total Time from Order to Delivery: 10–20 business days

• Express Courier (International via DHL):

  • Processing Time: 1–3 business days

  • Delivery Time (after shipping): 3–7 business days

  • Estimated Total Time from Order to Delivery: 4–10 business days

Custom engraved orders:
Please allow an additional 3–7 business days for engraving before shipping. This applies to all shipping methods.

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My tracking hasn’t updated—what’s going on?

There are a few common reasons tracking may not show updates right away:

• Normal processing time: All orders take 1–3 business days to process before they ship.

• Engraved orders: If you selected a custom engraving, your order will take 3–7 business days to be made before shipping begins.

• Standard Courier shipments (International only):
  Packages using this method are first shipped from our facility in Utah to our California hub, which can take up to 5 business days.
  Tracking will usually start updating within 6–8 business days once your order is processed and reaches the hub.

If your tracking hasn’t updated but your order is still within the timeframes above, it’s very likely moving through the system normally. You’ll see updates as soon as it’s scanned.

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What’s your return and refund policy?

We only accept returns if:

• The product is unused and returned within 30 days, or

• The product is defective within the first 6 months of normal use

Because our Vocal Trainers are used by mouth and involve direct contact during use, we can’t resell returned products—even if they’ve only been used once.

For this reason, we do not accept returns for items that have been opened or used.
We do our best to be fair and transparent with every case.

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Do you refund shipping costs?

• If you are returning a product because it is defective, damaged, or there was a shipping issue, we will refund the product + shipping.

• If you return an unused product within 30 days because you changed your mind, we'll issue a full refund for the product, but original shipping charges are non-refundable.

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What’s your warranty?

All Better Voice Vocal Trainers are guaranteed to be free from defects in materials and workmanship for 6 months from the date of purchase.

If your product is defective, we’ll either:

• Send you a replacement, or

• Issue a full refund

We’ll take care of everything once the defective item is returned and verified.

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I entered the wrong shipping address—what happens now?

If your order hasn’t shipped, contact us ASAP and we’ll update the address.

If your package was already shipped:

• You may be able to contact your local postal service to reroute it

• If it gets returned to us, we can:

  • Reship it, or

  • Refund the product
    Either way, you won’t be charged again for shipping.

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What if my package is lost or returned to sender?

If your package is lost in transit or returned to us for any reason, we’ll take care of it—no additional shipping charges required.

We’ll either:

• Reship your order at no cost, or

• Issue a full refund, depending on your preference

We want to make sure you get what you ordered—no stress, no hassle.

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Do you offer bulk pricing or wholesale orders?

Yes! We offer discounted rates starting at 10 units.
Email us at support@bettervoice.store for bulk pricing.

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How do I use the Better Voice Vocal Trainer?

It’s designed to help singers and speakers warm up quickly and effectively.
For best results, check out our video tutorials here: www.youtube.com/@bettervoicecompany