What is your return policy? Returns are accepted within 30 days of delivery. Customers are responsible for return shipping, and once the return is received and inspected, the product cost will be refunded (shipping is non-refundable).
Is there a warranty? Yes. All Better Voice products include a 1-year warranty covering defects in materials or workmanship under normal use.
How do I change the website currency? You can change the currency using the country/currency selector in the website footer. Prices will automatically update to your selected currency.
How do custom engravings work? Select the Custom Engraving option on the product page, then enter the text you’d like engraved before adding the product to your cart. Engraved orders typically require 3–7 additional business days before shipping.
My order says “delivered,” but I don’t have it, what should I do? If your tracking shows “delivered” but you haven’t received the package, please try the following first:Check around your delivery area (porch, mailbox, side door, garage, or building office)Ask neighbors or household members if they accepted the packageAllow up to 24 hours, as carriers sometimes mark packages delivered slightly earlyIf you still can’t locate the package after taking these steps, contact us and we’ll help determine the next steps based on the carrier’s delivery confirmation.
Do you offer returns? Yes! We accept returns within 30 days of delivery.Customers are responsible for return shippingOriginal shipping costs are non-refundableRefunds are issued for the product cost onlyTo be eligible for a return, all original components must be included, including:Vocal TrainerNecklaceCaseInsertIncomplete returns may be refused or refunded at a reduced amount.To request a return, please email us at support@bettervoice.store with your order number and reason for return.
What if my package is lost or returned to sender? If your package is lost in transit or returned to us due to a carrier issue, we’ll take care of it at no additional cost. In these cases, you may choose between:A free replacement, orA full refund, including shippingIf a package is lost in transit or returned to sender due to an incorrect or incomplete address provided at checkout, free replacements or refunds are not available. In these situations, we can either:Reship the order (new shipping costs apply), orRefund the product cost only
Do you offer bulk pricing or wholesale orders? Yes! We offer discounted rates starting at 10 units.Email us at support@bettervoice.store for bulk pricing.
My order says “delivered,” but I don’t have it, what should I do? If your tracking shows “delivered” but you haven’t received the package, please try the following first:Check around your delivery area (porch, mailbox, side door, garage, or building office)Ask neighbors or household members if they accepted the packageAllow up to 24 hours, as carriers sometimes mark packages delivered slightly earlyIf you still can’t locate the package after taking these steps, contact us and we’ll help determine the next steps based on the carrier’s delivery confirmation.
I entered the wrong shipping address, what happens now? If your order hasn’t shipped yet, contact us as soon as possible and we’ll update the address.If your package has already shipped, you may be able to contact your local postal service or courier to request a reroute or address correction.
Why hasn’t my tracking updated? (International orders) If you selected Standard Courier, your package is first shipped to an international processing hub. Tracking may not update for a few business days while it’s in transit to the hub. Once scanned, tracking will resume as normal.
How long does shipping take? Orders typically ship same day or next business day (Mon-Fri) from our warehouse in Springville, Utah. Delivery time depends on the shipping method selected at checkout and the destination. Click here for shipping timeframes.
