FAQ - Shipping, Returns & Support

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When will my order ship?

All orders typically go through 1–3 business days of processing before shipping, regardless of the shipping method you select:

• Standard Shipping (Domestic via USPS):

  • Processing Time: 1–3 business days

  • Delivery Time (after shipping): 2–5 business days

  • Estimated Total Time from Order to Delivery: 3–8 business days

• Standard Courier (International):

  • Processing Time: 1–3 business days

  • After processing, packages are shipped from our facility in Utah to a California-based hub, which takes up to 5 business days.

  • Tracking will usually start updating within 6–8 business days—this includes our processing time plus transit to the hub, where it’s scanned into the international system.

  • International Transit Time (after hub processing): Typically 5–12 business days, depending on your country and customs clearance.

  • Estimated Total Time from Order to Delivery: 10–20 business days

• Express Courier (International via DHL):

  • Processing Time: 1–3 business days

  • Delivery Time (after shipping): 3–7 business days

  • Estimated Total Time from Order to Delivery: 4–10 business days

Custom engraved orders:
Please allow an additional 3–7 business days for engraving before shipping. This applies to all shipping methods.

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My tracking hasn’t updated—what’s going on?

There are a few common reasons tracking may not show updates right away:

• Normal processing time: All orders take 1–3 business days to process before they ship.

• Engraved orders: If you selected a custom engraving, your order will take 3–7 business days to be made before shipping begins.

• Standard Courier shipments (International only):
  Packages using this method are first shipped from our facility in Utah to our California hub, which can take up to 5 business days.
  Tracking will usually start updating within 6–8 business days once your order is processed and reaches the hub.

If your tracking hasn’t updated but your order is still within the timeframes above, it’s very likely moving through the system normally. You’ll see updates as soon as it’s scanned.

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My order says “delivered,” but I don’t have it—what should I do?

If your tracking shows “delivered” but you haven’t received the package, please try the following first:

• Check around your delivery area (porch, mailbox, side door, garage, or building office)

• Ask neighbors or household members if they accepted the package

• Allow up to 24 hours, as carriers sometimes mark packages delivered slightly early

If you still can’t locate the package after taking these steps, contact us and we’ll help determine the next steps based on the carrier’s delivery confirmation.

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What’s your return and refund policy?

We only accept returns under the following conditions:

• A return request is initiated within 30 days of delivery, or

• The product is defective within the first 6 months of normal use (see Warranty section below)

To be eligible for a return, all original components must be included, including:

• Vocal Trainer

• Necklace

• Case

• Insert

Incomplete returns may be refused or refunded at a reduced amount.

To request a return, please email us at support@bettervoice.store with your order number and reason for return.

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What if I change my mind and no longer want the product?

If you decide you no longer want your product and a return request is made within 30 days of delivery:

• Customers are responsible for return shipping costs.

• Original shipping charges are non‑refundable.

• We will issue a refund for the product cost only.

To request a return, please email us at support@bettervoice.store with your order number and reason for return.

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What’s your warranty?

All Better Voice Vocal Trainers are guaranteed to be free from defects in materials and workmanship for 6 months from the date of purchase.

If your product is defective, we’ll either:

• Send you a replacement, or

• Issue a full refund

We’ll take care of everything once the defective item is returned and verified.

To initiate a warranty claim, email support@bettervoice.store with your order number and a brief description of the issue.

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What if my package is lost or returned to sender?

If your package is lost in transit or returned to us due to a carrier issue, we’ll take care of it at no additional cost. In these cases, you may choose between:

• A free replacement, or

• A full refund, including shipping

If a package is lost in transit or returned to sender due to an incorrect or incomplete address provided at checkout, free replacements or refunds are not available. In these situations, we can either:

• Reship the order (new shipping costs apply), or

• Refund the product cost only

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I entered the wrong shipping address—what happens now?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll update the address.

If your package has already shipped, you may be able to contact your local postal service or courier to request a reroute or address correction.

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Do you offer bulk pricing or wholesale orders?

Yes! We offer discounted rates starting at 10 units.
Email us at support@bettervoice.store for bulk pricing.

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How do I use the Better Voice Vocal Trainer?

It’s designed to help singers and speakers warm up quickly and effectively.
For best results, check out our video tutorials here: www.youtube.com/@bettervoicecompany