FAQ - Shipping, Returns & Support
How long does shipping take?
U.S. Orders:
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Standard Shipping: 3–6 business days
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Express Shipping: 1–3 business days
International Orders:
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Standard Courier: 6–12 business days
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Express Courier: 2–5 business days
All orders ship same day or next business day from Utah.
For international orders, the delivery time shown at checkout is the most accurate estimate based on your location.
Custom engraved orders:
Please allow an additional 3–7 business days for processing before shipping. This applies to all shipping methods.
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Why hasn’t my tracking updated? (International orders)
If you selected Standard Courier, your package is first shipped to an international processing hub.
Tracking may not update for a few business days while it’s in transit to the hub. Once scanned, tracking will resume as normal.
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My order says “delivered,” but I don’t have it—what should I do?
If your tracking shows “delivered” but you haven’t received the package, please try the following first:
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Check around your delivery area (porch, mailbox, side door, garage, or building office)
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Ask neighbors or household members if they accepted the package
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Allow up to 24 hours, as carriers sometimes mark packages delivered slightly early
If you still can’t locate the package after taking these steps, contact us and we’ll help determine the next steps based on the carrier’s delivery confirmation.
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Do you offer returns?
Yes — we accept returns within 30 days of delivery.
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Customers are responsible for return shipping
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Original shipping costs are non-refundable
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Refunds are issued for the product cost only
To be eligible for a return, all original components must be included, including:
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Vocal Trainer
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Necklace
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Case
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Insert
Incomplete returns may be refused or refunded at a reduced amount.
To request a return, please email us at support@bettervoice.store with your order number and reason for return.
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Do you offer a warranty?
Yes — all Better Voice Vocal Trainers include a 1-year warranty.
If your product becomes defective under normal use, you can choose:
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A free replacement, or
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A full refund
To initiate a warranty claim, email support@bettervoice.store with your order number and a brief description of the issue.
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What if my package is lost or returned to sender?
If your package is lost in transit or returned to us due to a carrier issue, we’ll take care of it at no additional cost. In these cases, you may choose between:
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A free replacement, or
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A full refund, including shipping
If a package is lost in transit or returned to sender due to an incorrect or incomplete address provided at checkout, free replacements or refunds are not available. In these situations, we can either:
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Reship the order (new shipping costs apply), or
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Refund the product cost only
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I entered the wrong shipping address—what happens now?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll update the address.
If your package has already shipped, you may be able to contact your local postal service or courier to request a reroute or address correction.
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Do you offer bulk pricing or wholesale orders?
Yes! We offer discounted rates starting at 10 units.
Email us at support@bettervoice.store for bulk pricing.
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How do I use the Better Voice Vocal Trainer?
It’s designed to help singers and speakers warm up quickly and effectively.
For best results, check out our video tutorials here: www.youtube.com/@bettervoicecompany