Privacy policy

This Privacy Policy describes how Better Voice collects, uses, and protects your personal information when you visit or make a purchase from our website.

What Information We Collect

When you interact with our site, we may collect the following types of information:

• Personal Information – Name, email address, billing and shipping address, phone number, and any messages or communications sent to us.

• Order Information – Purchase history, order details, and shipping preferences.

• Payment Information – Credit card or payment method details, processed securely through Shopify or Global-e (for international orders).

• Technical Information – IP address, browser type, device data, and browsing behavior (such as session duration, pages viewed, and interactions).

• Cookies – We use cookies to enhance site functionality, remember your preferences, and analyze how visitors interact with our website.

Why We Collect Your Information

We collect and use your information to:

• Process and fulfill your orders

• Provide customer support and respond to inquiries

• Send transactional updates (like order confirmations and shipping notifications)

• Improve our website and product offerings

• Send marketing emails or SMS messages, only if you have opted in

• Comply with legal, tax, and regulatory obligations

Payment Security & Data Storage

Our store is hosted on Shopify, which provides us with the platform to sell our products securely. Your data is stored through Shopify’s secure servers and protected by firewalls.

All payments made on our site are securely processed:

• Domestic orders are processed through Shopify’s PCI-DSS-compliant payment gateway.

• International orders are processed through Global-e, our trusted cross-border e-commerce partner. Global-e collects and processes your international payment information securely and in accordance with applicable privacy laws.

We do not store full credit card details on our servers.

Marketing Communications

If you opt in, we may send occasional marketing emails or SMS messages (no more than 4 per month). You can unsubscribe at any time by clicking the unsubscribe link in any email or replying STOP to any SMS.

SMS & Text Marketing Terms

By entering your phone number at checkout, subscribing via our forms, or responding to marketing prompts, you consent to receive transactional and promotional text messages. Message frequency is limited to 4 per month. Message and data rates may apply.

To opt out of text marketing, reply STOP to any message or use the unsubscribe link provided. For help, reply HELP or contact us at support@bettervoice.store.

Accessing or Deleting Your Information

You may request to access, update, correct, or delete any personal data we hold about you at any time by contacting us at support@bettervoice.store.

Your Privacy Rights & Data Sharing Opt-Out

You may opt out of certain data sharing used for advertising and analytics purposes.

We do not sell personal information in the traditional sense. However, we may share limited information with advertising, analytics, and technology partners to help us understand website usage and improve our marketing efforts.

Where required by law, this option is available through our Your Privacy Choices page or is automatically honored through Global Privacy Control (GPC) signals enabled in your browser, where supported.

We will honor valid opt-out requests in accordance with applicable privacy laws and will not discriminate against you for exercising your privacy rights.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting. If we make significant updates, we will notify you on our website or by email where appropriate.